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Frequently Asked Questions
General Questions
We are a home-based clothing alteration service located in Canberra Estate, Singapore. Our full address will be provided via email once your appointment is confirmed.
Since we are home-based, alterations are by appointment only.
To schedule an appointment, click here.
Discounts are applicable to alteration services only.
First-time customer? 20% discount will be applied automatically!
For your next visit(s), unlock another 20% discount* by doing any one of the following:
1. Leave us your honest feedback / review on Google here
2. Follow us on IG (@stitch_and_steam)
3. Tag us in your IG post / reel
4. Share about our service in your estate chats (e.g whatsapp/ telegram) or facebook groups
*For a limited time period only.
Clothing Alteration Service
Since we are home-based, alterations are strictly by appointment only.
To schedule an appointment, click here.
For alteration only: 3 – 5 working days. If you stay within our delivery zone, it will be sent back to you by next Monday.
Prefer to collect in person? WhatsApp us to arrange a time once you’ve received our email confirming your alterations are ready.
For alteration and dry cleaning: Alterations are completed within the same week and then scheduled for dry cleaning. Delivery will be by the following Friday (i.e about 1.5- 2 weeks later).
We will drop you a message if there are any changes or extension required.
Express service is available for an extra charge. Drop us a Whatsapp message and let us help you.
If you are altering pants or long skirts, bring the shoes you’ll be wearing with it.
If you’re trying to recreate or modify the look of something you already own, bring that along as well. A little reference goes a long way!
No, you can just inform us that you would like to send the clothing for dry-cleaning during your alteration appointment and we will process it for you. You do not need to submit an additional order via our website.
If you stay within our delivery zone, Yes we offer free delivery for selected estates! (Click Here to check for doorstep eligibility)
Once your clothing has been altered, we will deliver it to your doorstep by next Monday. However, if you prefer to collect them earlier, just let us know via whatsapp.
Customers not in our delivery zone – once you received the email sharing that your clothes are ready for collection, whatsapp us to let us know when you would like to collect them.
Yes of course! Simply book an appointment by clicking here. When your clothes are done, we will inform you and you can swing by to collect it!
Dry Cleaning Service
Dry cleaning is a cleaning process that uses a liquid solvent instead of water. It’s gentler on fabrics and helps maintain the shape, colour, and texture of your clothes.
Normal washing uses water and detergents, which can shrink, stretch, or fade certain fabrics. Dry cleaning uses a special solvent that cleans without water, making it ideal for delicate or structured garments.
Most clothes are safe for dry cleaning, but always check care labels and fabric types before proceeding.
A dry clean safe care label is indicated by a circle symbol on the clothing’s care tag. If the circle is empty, it means the item can be dry cleaned. If there are letters (A, P, or F) or lines (bar) inside the circle, it indicates specific instructions for the dry cleaner regarding solvents or gentler cleaning methods. A crossed-out circle means the item should not be dry cleaned.
Fabrics not ideal for dry cleaning:
· Faux leather / polyurethane coatings – can cause cracking and peeling
· PVC or plastic trims – can cause warping or degrading
· Rubberised fabrics – can cause hardening or stickiness.
· Sequins, glued beads, or plastic embellishments – may dissolve and lose shape.
· Waxed fabrics (like waxed cotton jackets) – can strip away wax coating
· Certain delicate knits, silks – may lose shape or stretch
We clean suits, dresses, shirts, coats, blouses, formal wear, delicates, household items like curtains, and more. For the full list, refer to our Menu page.
Yes, we treat most common stains. However, success depends on the stain type and fabric. Please indicate the area of stain by placing a post it / safety pin on the area.
Empty all pockets, remove accessories (e.g ornaments, belts, special buttons), and check for any delicate details or pre-existing damage you’d like us to note by sticking a post-it / note in that area.
Clothes are collected on Monday and returned by Friday, within the week.
We will drop you a message if there are any changes or extension required.
Unfortunately, we currently only offer pickup service for the highlighted areas in Canberra. Once your clothes have been cleaned, you can choose for it to be delivered back to you or to self collect from our place.
No. We’re happy to pick up your items regardless of quantity.
At the moment, our dry-cleaning service is available to the highlighted areas in Canberra. We’re keeping things nearby for now to manage pickup and delivery efficiently.
We hope to extend our services to the rest of the community in future. If you would like such services in your estate, drop us a message and let us know!
Clothes Alteration Tailor & Dry Cleaning
Free Doorstep Delivery – for selected estates in Canberra*